filters
state:
Show
city:
Show
product:
Show
Spa Mate - Spa Cover didn't fit, very poorly made
Received cover. It didn't fit, was cut 2.5" short. To compensate for that, they jimmy rigged the stitching of the cover so the seams were all over the place and the top badly wrinkled. They asked for photos. I provided. They asked for measurements. I provided. They...
Read more
1.0
#1027703
Reply to reviews
I was given a replacement cover for one that came apart at the seams while under warranty. The replacement cover fits terribly. The vinyl cover is loose and sloppy. It looks like a child sewed it. I contacted the company several times and I also spoke to the owner....
Read more
#1021135
Reply to reviews
Ordered a Spa cover online. It took 5 weeks to get it. However, when the spa cover arrived, it has a torn liner. I called Mike Goad (the owner) and he tells me I must have damaged it that there is no way that his production team would have put it in the box that...
Read more
1.0
#930260
Reply to reviews
Bought cover on 9/12/13. Spoke with Mike on 2/25/14 because of a problem, and he was incredibly rude. Mike said that maybe my grandkids had opened and closed the cover roughly and caused damage (I don't have grandkids or any kids who open the spa). The cover had...
Read more
Anonymous
Anonymous

Just had a cover delivered. First thing I noticed was how light it was. Second thing I discovered was how poorly made this cover is. The foam is cheap and is not wrapped tight...

I didn't like
  • Defective product
  • Poor customer service
#928136
Reply to reviews

I was worried about ordering from this company after I read some of the reviews, but after talking with their customer service, I decided that they were the most helpful out of all the spa cover companies that I found online (who actually picked up the phone). The...
Read more
5.0
#907061
Reply to reviews
Spa Mate - Poor Quality - Terrible customer service
When I ordered my hot tub cover it took several weeks for me to get it. When I received it was the wrong size and poor quality. The customer service was very unprofessional and refused to work with me. Although they have been in business for years I don't recommend...
Read more
Anonymous
Anonymous

People still have hot tubs?

#825523
Reply to reviews
Seriously flawed business model. You order the cover and it takes 13 days to actually place the order. Then they charge the card when the cover it to be made. It takes 3-4 weeks after he places the order to get the spa cover which he does not tell you. I was told a 3...
Read more
#732058
Reply to reviews
When I ordered a cover from their dealer, Sterling Waters, I was told the delivery would be one to two weeks. It has now been five weeks and the dealer will not respond to my phone calls, texts or email messages. I gave the dealer a deposit of $100, which I a am...
Read more
Anonymous
Anonymous

Sterling Waters ripped you off, not SpaMate.

#639925
Reply to reviews
I ordered a spa cover for our Catalina spa from SpaMate. When I received it, it was too small. I sent pictures of the new cover while it was on the spa to Mike in customer service. I found him to be very pleasant and helpful - unlike some of the other reviews. He asked...
Read more
I liked
  • Quality of product
#616791
Reply to reviews
Called and spoke with owner Mike about a replacement hot tub cover. Told him that I bought my last one through my hot tub dealer. He directed me back to them. Here's the problem - their price is $100+ more for the same exact cover. Spa Mate sells direct to the...
Read more
#538023
Reply to reviews