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When I ordered a cover from their dealer, Sterling Waters, I was told the delivery would be one to two weeks. It has now been five weeks and the dealer will not respond to my phone calls, texts or email messages. I gave the dealer a deposit of $100, which I a am...
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Anonymous
Anonymous

Sterling Waters ripped you off, not SpaMate.

#639925
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I ordered a spa cover for our Catalina spa from SpaMate. When I received it, it was too small. I sent pictures of the new cover while it was on the spa to Mike in customer service. I found him to be very pleasant and helpful - unlike some of the other reviews. He asked...
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I liked
  • Quality of product
#616791
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Called and spoke with owner Mike about a replacement hot tub cover. Told him that I bought my last one through my hot tub dealer. He directed me back to them. Here's the problem - their price is $100+ more for the same exact cover. Spa Mate sells direct to the...
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#538023
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Order a spa cover from these people and it did not fit. It is nearly an inch bigger all the way around making the corners hang way out over the side. Sent pictures as requested by their customer service and never heard back from them again about the cover. I have...
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2.0
Shavertown, Pennsylvania
#527804
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THIS CO. IS THE WORST CO. WE HAVE EVER DEALT WITH, I SHOULD HAVE GONE ON AND REVIEWED WHAT AN *** "MIKE GOOD' WAS, HOW A MAN CAN TREAT CUSTOMERS LIKE HE TREATED US IS JUST UNREAL. MY HUSBAND TOOK TIME AND TOOK PICTURES AND SENT THEM TO HIM, HE SAID "THERE IS NOTHING...
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Brookline, Missouri
#526237
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I ordered a SpaMate cover based on their Approximate 3 week delivery. At 4 weeks I called them and was told it was leaving the factory on that day and that it would take another 3-5 business days. I told them I needed it asap and that 5 weeks was unacceptable when they...
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#521070
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They offer a Wonderful Warranty, it is useless. The owner does not want to hear, from you when the stitching falls apart, and the cover becomes waterlogged. The owner of the company is rude, and ignorant to his customers. He is falsely advertising ever day on the...
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#500844
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this *** mike swore the cover would fit BECAUSE HE SAID HE KNEW THE DIMENSIONS and then when it didnt he tried blaming me.. what a loser thief..just like all the others he said take pictures.claims they were in buisness 45 years when i ordered and then denies saying...
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#465123
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Although they swore they had the dimensions for the Catalina Spa - dimensions were not even close! Got NO WHERE with their customer service or should I say LACK OF! In the end ordered another one through Spa Heaven for the Catalina Spa & guess what - it fit...
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Anonymous
Chelsea

Just received my second hot tub cover from spa-mate. First one lasted 8 years. Very satisfied with cover and service. No worries. :)

Anonymous
Barb

I purchased a cover for my Catalina XL-11,000 hot tub and it fit great. My spa even has the humps on the covers with the speakers. I dealt with Eric at Spamate and he was ve...

Bonner Springs, Kansas
#446040
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BUYER BEWARE!!! I wish I had done a better search for reviews BEFORE I got ripped off! After reading the polices I submitted an inquiry email requesting info regarding fit and return policy. I was told that the covers were made from manufacturer templates and that...
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Anonymous
Mark

I agree with Lou. I am overall pleased with my new spa mate cover. Only took two weeks, just like they said.

Anonymous
Lou

I would recommend spamate. I am pleased with my new cover. Read many reviews online, but after talking with them, I went with my gut. They seemed to know what they were talk...

#366419
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