I ordered a SpaMate hot tub cover. The cover fits over one hinge and covers it properly, but the flaps on the other side are sewed crooked and short and do not cover the hinge. I called and talked to Mike and sent pictures. He says it meets industry standards. I went...Read more
I ordered a new cover for my Hot Springs Solana spa once it became so heavy with water that I had a difficult time opening it. SpaMate took my order, sent me a schematic and shipped it out in about a month. The price was $150 lower than the Hot Springs price and the...Read more
I ordered a spa cover from SpaMate and they specifically told me which lift went with that cover so I ordered that also. When I received the cover and lift it was the wrong lift. When I called and told them it was the wrong one they told me it was the correct one I...Read more
Spa Mate - Horrible customer service and owners
DO NOT BUY ANYTHING FROM THESE CROOKS. YOU WILL BE SORRY. zero *** stars.
Spa Mate - Heed our warnings
Wish I had listened to these reviews before I ordered. The steel support pieces started rusting out after about 8-9months of use. My fault for dragging my feet on a warranty claim, but I thought I had 3 years and what product fails after 9 months of use? TL;DR Spamate makes inferior quality covers and they'll fail and they won't fix it. Go somewhere else
I had found this company on the internet. I was impressed with the price and customer service OVER THE PHONE. The woman that I spoke to explained to me that the reason the cover was so inexpensive compared to other companies was due to the fact that they are a...Read more
Received cover. It didn't fit, was cut 2.5" short. To compensate for that, they jimmy rigged the stitching of the cover so the seams were all over the place and the top badly wrinkled. They asked for photos. I provided. They asked for measurements. I provided. They...Read more
I was given a replacement cover for one that came apart at the seams while under warranty. The replacement cover fits terribly. The vinyl cover is loose and sloppy. It looks like a child sewed it. I contacted the company several times and I also spoke to the owner....Read more
Ordered a Spa cover online. It took 5 weeks to get it. However, when the spa cover arrived, it has a torn liner. I called Mike Goad (the owner) and he tells me I must have damaged it that there is no way that his production team would have put it in the box that...Read more
Bought cover on 9/12/13. Spoke with Mike on 2/25/14 because of a problem, and he was incredibly rude. Mike said that maybe my grandkids had opened and closed the cover roughly and caused damage (I don't have grandkids or any kids who open the spa). The cover had...Read more
I was worried about ordering from this company after I read some of the reviews, but after talking with their customer service, I decided that they were the most helpful out of all the spa cover companies that I found online (who actually picked up the phone). The...Read more
When I ordered my hot tub cover it took several weeks for me to get it. When I received it was the wrong size and poor quality. The customer service was very unprofessional and refused to work with me. Although they have been in business for years I don't recommend...Read more
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