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Order a spa cover from these people and it did not fit. It is nearly an inch bigger all the way around making the corners hang way out over the side. Sent pictures as requested by their customer service and never heard back from them again about the cover. I have...
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2.0
Shavertown, Pennsylvania
#527804
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THIS CO. IS THE WORST CO. WE HAVE EVER DEALT WITH, I SHOULD HAVE GONE ON AND REVIEWED WHAT AN *** "MIKE GOOD' WAS, HOW A MAN CAN TREAT CUSTOMERS LIKE HE TREATED US IS JUST UNREAL. MY HUSBAND TOOK TIME AND TOOK PICTURES AND SENT THEM TO HIM, HE SAID "THERE IS NOTHING...
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Brookline, Missouri
#526237
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I ordered a SpaMate cover based on their Approximate 3 week delivery. At 4 weeks I called them and was told it was leaving the factory on that day and that it would take another 3-5 business days. I told them I needed it asap and that 5 weeks was unacceptable when they...
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#521070
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They offer a Wonderful Warranty, it is useless. The owner does not want to hear, from you when the stitching falls apart, and the cover becomes waterlogged. The owner of the company is rude, and ignorant to his customers. He is falsely advertising ever day on the...
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#500844
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this *** mike swore the cover would fit BECAUSE HE SAID HE KNEW THE DIMENSIONS and then when it didnt he tried blaming me.. what a loser thief..just like all the others he said take pictures.claims they were in buisness 45 years when i ordered and then denies saying...
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#465123
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Although they swore they had the dimensions for the Catalina Spa - dimensions were not even close! Got NO WHERE with their customer service or should I say LACK OF! In the end ordered another one through Spa Heaven for the Catalina Spa & guess what - it fit...
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Anonymous
Chelsea

Just received my second hot tub cover from spa-mate. First one lasted 8 years. Very satisfied with cover and service. No worries. :)

Anonymous
Barb

I purchased a cover for my Catalina XL-11,000 hot tub and it fit great. My spa even has the humps on the covers with the speakers. I dealt with Eric at Spamate and he was ve...

Bonner Springs, Kansas
#446040
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BUYER BEWARE!!! I wish I had done a better search for reviews BEFORE I got ripped off! After reading the polices I submitted an inquiry email requesting info regarding fit and return policy. I was told that the covers were made from manufacturer templates and that...
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Anonymous
Mark

I agree with Lou. I am overall pleased with my new spa mate cover. Only took two weeks, just like they said.

Anonymous
Lou

I would recommend spamate. I am pleased with my new cover. Read many reviews online, but after talking with them, I went with my gut. They seemed to know what they were talk...

#366419
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i ordered a spa cover from these people...doesn't fit...2-3 inches too big on two sides. manager said "we made it to the size the manufacturer says it should be...so it fits". i sent 10 photos and 2 videos showing it's waaaay off....and they don't care. won't take...
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Anonymous
Patrick

I purchased a Spamate cover and love it. It fit perfect and I was pleased with the customer service

Anonymous
Hot Tub Covers Online

Sorry you had a bad experience with Spa Mate. Try Hottubworks.com as they provide the specs for clients to check and they provide good service after the fact. Also sell fi...

#296626
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Spa Mate
Don't waste your money. Produces ill fitting spa covers and won't take any returns, no matter what. Very rude owner. Nice when you are ordering but when the have your $$, forget it. Will not listen to you. Keeps cutting you off. No matter what is wrong...
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Anonymous
Jason

I am pleased with the fit of my SpaMate brand cover. I have a Sundance Maxxus spa, which is very large and odd shaped. They were able to make me a cover and I didn't have to...

Anonymous
sadman

Wish I would have read the reviews. Cover does not fit, does not create a seal at all. Same song and dance response from Spa Mate. Pictures sent and still told it is within ...

#211089
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