Not resolved

I ordered a SpaMate hot tub cover. The cover fits over one hinge and covers it properly, but the flaps on the other side are sewed crooked and short and do not cover the hinge.

I called and talked to Mike and sent pictures. He says it meets industry standards. I went to all the Hot Tub stores in our area and every cover I looked at (14) covered both hinges properly.

SpaMates' standards are clearly lower than industry standards. I asked for a small piece of the same material so I could extend the flaps to cover the hinge but received no response.

Product or Service Mentioned: Spa Mate Hot Tub Cover.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Sep 25, 2017.
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Mike Goad is worthless at spamate. It's waste of time talking to him. This company is a ripoff.


same *** I got from them. $600 cover


I am now dealing with Mike chode (goad) for the exact same issue for my $600 cover. DO NOT buy a single thing from these crooks.

They screwed me on shipping, took a day off work for a scheduled freight delivery. They never showed. I lost a days pay. Mike goad and Eric McCann basically told me to get ***.

I've already contacted a lawyer. Waiting in your move SpaMate...

seems like this is a common problem. I will let everyone know.

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